Privacy Policy

This Privacy Policy describes how we handle your personal information. We collect, store, use and disclose personal information to help the website (the “Site“) work and to keep it safe.  By accepting the Privacy Policy and the User Agreement in registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective upon acceptance for new users and is otherwise effective on 1 January 2020.


Information posted on the Site is publicly available. You can browse our sites without telling us who you are or revealing any personal information about yourself. If you choose to provide us with personal information, you are consenting to the transfer and storage of that information on our servers. We collect and store the following personal information:

  1. email address, physical contact information, and (depending on the service used) sometimes financial information;
  2. transactional information based on your activities on the sites (such as buying, item and content you generate or that relates to your account);
  3. community discussions, chats, dispute resolution, feedback, correspondence through our sites, and correspondence sent to us;
  4. computer sign-on data, statistics on page views, traffic to and from the Site, ad data, users IP address and standard web log information; and
  5. additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list).


Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

  1. provide our services and customer support you request;
  2. resolve disputes, collect fees and troubleshoot problems;
  3. prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  4. encourage safe trading and enforce our policies;
  5. customize users’ experience, measure interest in our services, and inform users about services and updates;
  6. compare information for accuracy, and verify it with third parties; and
  7. communicate marketing and promotional offers to you.


We don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates others’ rights, or protect anyone’s rights, property, or safety (for example, if you submit false contact details or impersonate another person, we may pass your personal information to any aggrieved third party, their agent or to any law enforcement agency). We may also share personal information with:

  1. service providers who help with our business operations;
  2. law enforcement agencies, other governmental agencies or third parties in response to a request for information relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other user to legal liability. The personal information we disclose may include your User ID and User ID history, name, city, county, telephone number, email address, fraud complaints or anything else that we deem relevant.

If you do not wish to receive marketing communications from us, you can simply email us at any time at


Our website uses cookies, web beacons, and third-parties to provide you with services that support your buying and activities within our online shop. To protect your privacy, use of these tools is limited. For more information on our privacy practices, see our Privacy Policy.

About cookies

Cookies are small files placed on the hard drive of your computer. The Site uses both persistent/permanent and session cookies to provide services to you and help ensure account security. Most cookies are ‘session cookies’, meaning that they are automatically deleted from your hard drive once you end your session (log out or close your browser).

The Site uses cookies on certain pages of the website to:

  1. Enable you to enter your password less frequently during a session.
  2. Provide information that is targeted to your interests.
  3. Help analyse our web page flow.
  4. Customise our services, content and advertising.
  5. Promote and enforce trust and safety.
  6. Offer certain features that are only available through the use of cookies.
  7. Measure promotional effectiveness.
  8. Analyse our site traffic.

Your choices about cookies

We offer certain features that are only available through the use of a cookie. You’re always free to decline cookies if your browser permits. However, if you decline cookies, you may not be able to use certain features on the website, and you may be required to re-enter your password more frequently during a session.

Web beacons

A web beacon is an electronic image, called a single-pixel (1×1) or clear GIF placed in the web page code. Web beacons serve many of the same purposes as cookies. In addition, web beacons are used to track the traffic patterns of users from one page to another in order to maximise web traffic flow.

Use of cookies and web beacons by third parties

We may work with other companies who place cookies or web beacons on our websites. These service providers help operate our websites, by for example compiling anonymous site metrics and analytics. We require these companies to use the information they collect only to provide us with these services, and not for their own purposes.

We don’t permit third-party content on the Site (such as item listings) to include cookies or web beacons. If you believe a listing might be collecting personal information or using cookies, please report it.

Account Protection

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Site password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

Accessing, Reviewing and Changing Your Personal Information

You can see, review and change most of your personal information by signing on to the Site. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Upon your request, we will close your account and remove your personal information from our servers as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and take other actions otherwise permitted by law.


We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Third Parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others on our sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. The Site does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.


We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted. In addition, we may (at our absolute discretion) notify you through the Site message centre or via email at the address you provide on your account.