Customer support
Refund and returns policy
What to do if an order arrives damaged, incorrect, unsuitable or needs review by the Rich Coffee Roasters team.
Contact us first
Please contact the team before returning any item. This helps us confirm the order, the product condition, the reason for return and the correct next step.
Email info@richcoffee.com with your order number and a short description of the issue.
Equipment and accessories
Equipment and accessories should be unused, complete and in their original packaging unless the return relates to damage, fault or an order error.
Please keep all packaging until the issue is resolved, especially for courier damage claims.
Coffee and consumables
Food and drink products, including coffee, tea, cocoa and other consumables, may be limited for hygiene and freshness reasons once opened or prepared to order.
If the issue is damage, a fault, an incorrect item or a packing error, contact us and we will review it with you.
Damaged or incorrect items
If something arrives damaged or incorrect, keep the packaging and contact us with your order number, photos and a short description of the issue.
Refunds, replacements or other resolutions are handled after the team reviews the order details and product condition.